We're here to help

Thank you for purchasing your Verbatim product.

Product replacement is your sole remedy under this warranty and this warranty does not apply to normal wear or to damage resulting from abnormal use, misuse, abuse, neglect or accident or to any incompatibility or poor performance due to the specific computer software or hardware used.

VERBATIM WILL NOT BE LIABLE FOR DATA LOSS OR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, HOWEVER CAUSED, FOR BREACH OF WARRANTIES OR OTHERWISE. This warranty gives you specific legal rights and you may also have other rights which vary from state to state or country to country. This warranty information is for Europe, Middle East and Africa only. Freecom does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.

Limited Lifetime Warranty: (Optical Media)

Verbatim warrants this product to be free from defects in material and workmanship. This warranty excludes batteries. If this product is found to be defective within the warranty period, it will be replaced at no cost to you. You may return it with your original receipt to the place of purchase or contact Verbatim.

2 Year Limited Warranty: (3D Filaments, Hard Drives, Accessories, Flash Memory)

Verbatim warrants this product to be free from defects in material and workmanship for a period of 2 years from the date of original purchase. This warranty excludes batteries. If this product is found to be defective within the warranty period, it will be replaced at no cost to you. You may return it with your original receipt to the place of purchase or contact Verbatim.

If your Verbatim product appears defective or doesn't work as you are expecting it to, please follow these steps:

1. Check that you are operating your Verbatim product with the original accessories that came with the product (power adapter, USB cable, etc.).

2. Contact your local Verbatim Technical Support Team via telephone or email.

3. If after consulting one of the Support Team your product is defined defective, you will be given an RMA number which allows you to return your defect product to us.

4. Please ensure that your Verbatim product is packed properly - if possible use the original packaging - and make sure the RMA number is visible on the packaging. Please also include the original accessories (power adapter, cable etc.) with the defective product.

5. After receiving your delivery, the Verbatim Support Team will repair / exchange your product.

Get your questions answered about product setup, use and care, repair and maintenance issues. We can help

Email:

Send an email to receive a response from a Verbatim Support Representative.

Email Support Team

Phone:

Call a Verbatim Support Representative on:

00 800 3883 2222

or

0049 6196 900196 / -98 / -94

Verbatim Support is available Monday to Friday 9am to 5pm Central European Time (not including public holidays), and in the following languages: English, German, Italian, French and Spanish.

Verbatim GmbH
Düsseldorfer Str. 13,
D - 65760 Eschborn
Germany

Tel. +49 (0) 6196 900 10

Email: Info.germany@verbatim-europe.com

Verbatim Americas, LLC
Web: www.verbatim.com

Verbatim Australia Pty Ltd
Web: www.verbatim.com.au

Verbatim (Hong Kong) Limited
Web: www.verbatim.com.hk

Verbatim Japan
Web: www.verbatim.jp

Verbatim China
Web: www.verbatim.com.cn

Verbatim Singapore
Web: www.verbatim.com.sg